Each time service is performed, get a copy of the work performed in writing. Many contractors have computerized devices which log time and other data. Most of these devices automatically log every time service personnel come to the building to maintain or repair the elevators. Actual maintenance performed is defined and recorded with corporate code numbers without clear definitions to the work actually performed. This is fine for the contractors’ tracking of employed personnel. However, the building owner should require time sheets filled out for each visit defining the actual work performed. The time sheets should be presented to the building owner for each visit including times in and out.
Extra charges: Quotes for "code required" modifications to the equipment should always be confirmed with the building’s consultant. Most contractors use the latest code modifications to up-sell customers on a regular basis. This is not to say that some of these code modifications are not beneficial for safety and performance such as adding guard rails to an elevator car top as required for elevators installed after the acceptance by the authority having jurisdiction of the 2000 Edition of the Elevator and Escalator Safety Code. However, elevators installed prior to acceptance of that code would probably not require car top guard rails. Some elevators installed after the enforcement of 2000 Edition of the Elevator and Escalator Safety Code may not require car top guard rails as well. Yet, building owners receive “code required” modification notices in the mail by the thousands and regularly authorize the orders without seeking advice from an elevator consultant. By seeking advice from an elevator consultant, building owners can more than pay for the consultant’s fees by qualifying what actual “code required” modifications are required for each specific elevator.
Consider charges for overtime service when the service call was requested early in the day. Should the building owner be responsible for the overtime charge?
Check the elevator service contract to see if the parts are covered by your the maintenance contract already. When Elevator CSI monitors client costs, Elevator CSI’s consultant advises the client to delete charges for items already covered by the service contract on a monthly basis.